Salesloft, the provider of the first AI-powered Revenue Orchestration Platform, acquired Drift, the buyer experience and Conversational AI company. The combination of Salesloft and Drift allows companies to orchestrate a personalized, omnichannel buyer journey powered by AI, providing an optimal buying experience that drives higher quality pipeline and revenue outcomes.
Salesloft was looking to integrate two separate, heavily used and automated Slack instances into one unified Slack Enterprise Grid, and reached out to 21b, a trusted expert in Slack Workspace migration and consolidation. The process of merging the two Slack instances into Slack Enterprise Grid was a significant undertaking, but it was delivered quickly in just 4 weeks by 21b.
“Our teams worked closely to ensure a smooth transition, and 21b’s support was invaluable throughout the entire process,” said Will Baldwin, Technical Program Manager, Corporate Technology, Salesloft. “Drift leveraged automation rules to create customer service workflows that triggered new channels for collaboration of cases and escalation of customer issues. The 21b team was able to seamlessly move these processes over to Slack Enterprise Grid with no disruption to our customers.”
By migrating to Slack Enterprise Grid, Salesloft and Drift were able to establish one central communication hub for their combined teams. With features like shared channels, cross-organization search, and enterprise-level security, they are using a unified and secure communication platform that meets the needs of the growing organization.
"I truly enjoyed working with 21b on this migration,” said Jared Rogers-Martin, Senior IT Systems Engineer, Salesloft. “21b provided proactive communication and project management all within Slack, keeping both teams aligned. 21b was available during the entire project and remained readily available post migration to address any questions and provide ongoing support.”
The migration to Slack Enterprise Grid was a success, not only facilitating the final integration of Salesloft and Drift, but also enhancing the overall communication and collaboration capabilities of the new combined company. Thanks to Slack's robust Enterprise Grid solution, both teams are collaborating together and look forward to continued success as a unified organization.
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